FAQ
1. What skin types are your products suitable for?
Our products are formulated to work for a variety of skin types, including dry, oily, combination, and sensitive skin. Each product page includes usage recommendations to help you choose the best fit for your needs.
2. Are your products cruelty-free?
Yes! Digital Dynamics Skincare is proudly cruelty-free. We do not test on animals at any stage of production.
3. Are your products safe for sensitive skin?
Our formulas are created with gentle, effective ingredients. However, because everyone’s skin is unique, we recommend performing a patch test before full application—especially if you have highly sensitive or reactive skin.
4. How long does shipping take?
Shipping times vary by location, but most orders are delivered within [Insert Timeframe]. You’ll receive a tracking number once your order ships. See our Shipping Policy for full details.
5. Can I change or cancel my order after placing it?
Orders can usually be changed or canceled within [Insert Hours] hours, as long as they have not been shipped. If your order has already been processed, you may need to follow our Return & Refund Policy.
6. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options displayed at checkout.
7. Do you accept returns?
Yes, we accept returns on unused and unopened products within [Insert Number] days of delivery. Please refer to our full Return & Refund Policy for requirements and instructions.
8. My product arrived damaged. What should I do?
If your item arrives damaged, defective, or incorrect, please contact us within 48–72 hours with photos and your order number. We’ll replace or refund the item right away.
9. How do I know which product is right for me?
You can review the product descriptions, ingredient lists, and recommended uses on each product page. If you need personalized suggestions, feel free to contact our support team—we’re happy to help!
10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, early access to new releases, and special promotions.
11. Where are your products made?
Our products are formulated and produced in facilities that follow strict quality and safety standards.
(If you’d like, I can tailor this section to your specific manufacturing location.)
12. How can I contact customer support?
You can reach our support team at:
📧 [Insert Email]
📞 [Insert Phone Number]
We usually respond within 24–48 business hours.