Return & Refund Policy

At Digital Dynamics Skincare, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, unopened, and in their original packaging.

  • Items must be returned within [Insert Number] days of the delivery date.

  • A receipt or proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products

  • Items damaged due to customer misuse

  • Clearance or final sale items

2. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Leaking

  • Defective

  • Incorrect

Please contact us within 48–72 hours of delivery and include:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

We will issue a replacement or refund at no extra cost.

3. Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Refund processing time is typically 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to our error.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item delivered was damaged, defective, or incorrect

  • We explicitly approve a prepaid return label

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Exchanges

We offer exchanges for:

  • Incorrect items

  • Damaged or defective products

For preference-based exchanges (e.g., different product), you may need to return the original item following our return guidelines, then place a new order.

6. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Used or opened skincare products

  • Gift cards

  • Samples

  • Promotional or free items

7. Cancellations

Orders may be canceled within [Insert Hours] hours of purchase, as long as they have not yet shipped.
If the order has already shipped, it will need to follow the return process.

8. How to Start a Return

To initiate a return, contact us at:

Email: [Insert Customer Support Email]
Phone: [Insert Phone Number]

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our support team will provide instructions on how to send your item back.

9. Policy Updates

Digital Dynamics Skincare may update this Return & Refund Policy at any time. All changes will be posted on this page with a new “Last Updated” date.